Don’t be the last to know! Stay ahead of the game with our release notes - your go-to source for all the latest and greatest product updates.
April 5, 2024
New Message Input Easily create a new message by typing a name, number, or cohort next to the “to” field. Suggestions pop up for quick selection.
March 14, 2024
Analytics Update Curious how many outgoing and incoming messages are being sent and received? Analytics are available and can be customized by date or inbox, for instance.
March 7, 2024
Click to Call Exciting news about a highly requested feature! You can now call your Microsoft Teams contacts directly from the Clerk Chat interface.
March 4, 2024
Visit our Trust Center Learn about our certificates, security, and status of our controls and subprocessors - all in one place.
March 3, 2024
AI Knowledge Base You could already upload a PDF, csv, or doc file to your AI Knowledge Base, and now we’ve added the ability to import an xml file, too!
February 29, 2024
Link Preview Skip the cut and paste. When sharing links in the Clerk Chat app, a clickable preview appears.
February 15, 2024
Instantaneous Responses from AI Assistant Customize your AI Assistant for instant responses, eliminating a delay. Boost productivity and responsiveness for your team.
February 8, 2024
Sync Contacts from Outlook Time-saver alert! Install Clerk Chat via Microsoft Teams and your Outlook contacts automatically sync. Skip manual configuration or additional steps.
January 31, 2024
Campaigns Relocation Navigate to an inbox to check 1-to-1 messages or access your campaigns.
AI Assistant Guide Enhance your AI Assistant’s interactions and responses by providing specific instructions through the Knowledge Base.
AI Response Time Introducing customizable response timing in the Knowledge Base, empowering users to choose wait time between 30 seconds and 10 minutes or opt for the AI assistant to always wait for a user to review before sending replies.
January 26, 2024
Pipedrive Integration Easily connect to your Pipedrive CRM and communicate with your customers and leads by using Clerk Chat’s interface. Import your contacts, create cohorts, and start conversations - in minutes!
January 25, 2024
HubSpot Fans Rejoice! Find Clerk Chat in HubSpot’s App Marketplace. You can either type Clerk Chat directly in the search bar or look for us in the SMS category. Communicate with customers throughout their entire journey, encompassing marketing, sales, and support.
January 22, 2024
Widget Update If you haven’t already, check out our free tool, the form builder. Add contacts directly from the widget, which is especially helpful for capturing leads and growing your audience. You also have the option to customize design elements and integrate it with your website or application. One of the most popular use cases? Coupon codes!
January 16, 2024
Integrations User Interface Easily connect to your favorite tools. The new update categorized applications, data, and contacts. Notice the indicator that shows successfully connected integrations. Sneak peak the “coming soon” by scrolling.
January 15, 2024
Brand Registration Enjoy the new look, and an update on registration status. Once you submit all required information, the page will update to indicate success or failure.
January 8, 2024
Member Settings You’ll notice a new look when clicking on Members from your Workspace. Check out the drop down menus to assign inboxes and access levels.
Typing Indicator See who is replying in the conversation, providing better clarity and making it simpler to follow discussions. We’ve also fixed a bug that previously caused replies to show up on multiple conversations.
January 1, 2024
AI Auto Responder Currently in beta, the feature is ready for testing once you complete the Knowledge Base. If you hover over a conversation, you’ll see the AI’s suggested answer to a customer’s incoming question and options to regenerate or edit.
December 18, 2023
Workspace Owner We’ve created a new role option for Clerk Chat users. Previously the “Admin” role had the ability to do and see everything, but now that has been renamed to “Workspace Owner,” who can see all messages, add and remove members from the organization, set inbox permissions, update payments and billing, etc. The Admin role can configure the application but does not have access to read all inbox messages.
December 13, 2023
Notifications Microsoft Teams users can now manage notifications effortlessly. Simply go to Settings, then Notifications, where you’ll find a new options to enable notifications or mute all inboxes.